Shipping policy

How we ship
All orders are sent using Royal Mail 48 Tracked, which typically arrives within 2–3 working days. Need it sooner? Faster delivery options are available at checkout for an additional charge.

We aim to pack and dispatch every order within 24 hours of it being placed, though during busy periods or around bank holidays it may occasionally take a little longer.

Subscription orders always include free standard shipping.

We ship to mainland UK.

Damaged or incorrect orders
Please give your order a once-over when it arrives. If anything's not right, damaged, broken, or not what you ordered, get in touch at hello@vigorvitamins.co.uk straight away and we'll sort it out.

Lost or missing orders
If your tracking suggests your order may be lost, please get in touch at hello@vigorvitamins.co.uk as soon as possible. Royal Mail requires a signed Denial of Receipt (DOR) form before they'll allow a claim to be raised. This is simply a signed declaration from you confirming the parcel hasn't been received. We'll send the form over to you, and once it's back with us, we can arrange a replacement. Without a completed DOR form we're unable to progress a claim with Royal Mail or dispatch a replacement, so the sooner we hear from you the better.