Cancellation policy
Subscriptions, no tie-in, no fuss
There's no minimum commitment with a Vigor subscription. You're in control. You can cancel, pause, skip a delivery, or reschedule at any time, no questions asked. Manage it all through your online account. If you can't find what you're looking for in there, just drop us a message at hello@vigorvitamins.co.uk and we'll handle it for you.
If your order is already being processed...
Once an order has been placed, any cancellation is handled at our discretion:
- If your postage label has been created and applied to your package, your order will already be on its way, and we won't be able to stop it at that stage.
- If it hasn't yet been posted, we can cancel the order and issue you a full refund.
If your order has already been dispatched and you'd like to return it, just get in touch and we'll point you in the right direction. Our Refund Policy covers the full details.
Pre-orders
Pre-orders are for products that aren't yet in stock. We may take no payment or a partial deposit at the time of ordering, then charge the remaining balance when your order is ready to fulfil.
You can cancel a pre-order at any point before it's been fulfilled. Once it's on its way, cancellation isn't possible, but you may be able to request a refund. See our Refund Policy for details.
A note from us
We're a small, independent business and we genuinely care about getting things right. We'll always do our best to be fair, honest, and reasonable, because that's just how we think things should be done.
Occasionally things don't go to plan: parcels get delayed and mistakes can happen, and when they do, we promise we'll always do our best to put it right. We're real people on the other end of every email, and we'll never leave you stuck.
If you ever have a question, a concern, or just want to check something before you order, please don't hesitate to get in touch. We're always happy to help.